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SPSO Model Complaints Policy and Procedure

SPSO Model Complaints Policy and Procedure 2021

Lochfield Park HA Ltd adopted the SPSO Model Complaints Policy and Procedure at the end of March 2021 and implemented it on 1st April 2021. The idea of the new Model is that all RSLs have a consistent approach to complaints and complaints handling and everyone is treated fairly, transparently and within agreed timescales.

Information on the SPSO Complaints procedure is available on our website along with the Association’s policy and procedures in relation to complaints.

If you require to speak to a member of staff regarding a complaint please do not hesitate to phone 0141 771 2228 and we will be pleased to offer assistance and advice.

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