Using our Website

We collect information about you online when you use our online services to:
• You pay rent;
• You pay your factoring bill;
• Report a repair;
• Make a complaint on our website;
• Submit any other downloadable form  (housing application, change of circumstances);
• Submit a Contact Us form;
• Log into the Tenant Portal;
• Email us;
• ‘Like’, ‘Share’, ‘Retweet’ or write to us on social media (Facebook and Twitter).

We need to collect personal information online to allow us to be able to:

• Provide you with the services that you have requested from us such as repair requests;
• Enable us to respond to any enquiries you make, including housing applications,
• Investigate and resolve any complaints made;
• To manage payments from you;
• To analyse the information we collect so that we can administer, support and improve to develop our business and the services we offer;
• Keep the personal data that we hold on you accurate and up-to-date.

Please be aware: If you do not provide us with sufficient personal data when you contact us online, we may be unable to provide the services which you have requested. 

More information on how we handle your personal data can be found in our Privacy Policy and Fair Processing Notice.


A cookie is a small text file that is placed on to your computer or other access device when you visit our website.  We use cookie files for analytics purposes to gather statistical information on your use of our website.The information we obtain from our use of cookies will not usually contain your personal information. Although we may obtain information about your computer or other access device, such as your IP address, your browser and / or other internet log information, this will not usually identify you personally.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.