Compliments and Complaints

We consider a complaint as any expression of discontent regarding our actions or lack thereof, or regarding the quality of service provided either directly by us or on our behalf.

Lochfield Park is dedicated to delivering top-notch customer service. We appreciate complaints as they offer valuable insights to enhance our services. Following the Scottish Public Services Ombudsman's assessment of our complaint handling procedures, we have fully integrated their Model Complaint Handling Procedure.

Should there be any issues or if you are unsatisfied with our services, please inform us so we can learn from the experience. Similarly, if you believe we excel at something, we encourage you to share your positive feedback to help us maintain our standards.

For further details on our Customer Complaints Handling Procedure, please visit our Policy Documents page.

You can also raise appropriate concerns with the Scottish Housing Regulator (SHR)- please see the following informationon on the SHR website:

• Complaints about a regulated body factsheet for tenants
• Significant Performance Failures: information for tenants of social landlords

Make a Complaint

If you're not happy about the way you have been treated or the way something has been dealt with please discuss it with a member of staff at the time and hopefully the matter can be resolved to your satisfaction. Where this is not possible you should ask for your difficulties to be treated as a formal complaint. 

To make a complaint online, please complete the form below detailing your complaint and contact details to allow us to get in touch with you.